What is CSE Standard Website?

The CSE Standard Website provides access to over 100 essential documents and press releases, guiding organizations toward customer service excellence.

Customer Service Excellence®

Sectors We Serve

The Customer Service Excellence® Standard is used by organisations across the public, private and not-for-profit sectors to drive customer-focused service improvement. Explore how the Standard applies in your sector.

Education

Schools, colleges, universities and training providers using the Standard to strengthen the experience of students, parents and learners.

Healthcare

NHS trusts, GP practices, care providers and health organisations delivering compassionate, person-centred service.

Housing

Housing associations, landlords and housing providers improving resident experience and service responsiveness.

Local Government

Councils and local authorities delivering accessible, citizen-focused services across communities.

Professional Services

Legal, financial, consultancy and professional firms embedding service excellence into client relationships.

Public Sector

Central government departments, agencies and public bodies committed to outstanding public service.