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Frequently Asked Questions
Everything you need to know about the Customer Service Excellence Standard.
What is the Customer Service Excellence Standard?
What does certification mean?
Who is the Standard suitable for?
What are Measurable Characteristics?
Who carries out the assessment?
What is a Certification Mark?
How long does certification last?
How do I achieve the Standard?
What do I need to do to get started?
Will I receive support during the process?
