Directory of Holders
Organisations that have achieved the Customer Service Excellence standard.
237 certified organisations
3XD Limited
Centre for Assessment Ltd
ACTES (Achieving Change through Enterprising Solutions)
Centre for Assessment Ltd
Aberdeen City Council – Strategic Place Planning
Centre for Assessment Ltd
Aberdeenshire Council - Development Management, Planning & Economy, Environment and Infrastructure Services
Centre for Assessment Ltd
Abertay University - Support Enquiry Zone
Centre for Assessment Ltd
Acis Group Limited
Assessment Services Ltd
Acivico (Building Consultancy) Ltd
Centre for Assessment Ltd
Adams Harrison
Centre for Assessment Ltd
Angus Council - Building Standards
Centre for Assessment Ltd
Arawak Walton Housing Association
QIA Services
Argyll and Bute Council - Customer and Support Services
QIA Services
Argyll and Bute Council Building Standards
QIA Services
Argyll and Bute Council Planning and Regulatory Service
QIA Services
Aston University Library & Learning Services
Assessment Services Ltd
BCA Logistics Ltd - Motability Team
Centre for Assessment Ltd
Balfour Beatty Plant & Fleet Services
Assessment Services Ltd
Barnsley MBC - Development Management and Building Control
QIA Services
Basildon Borough Council - Customer Resolution Centre
QIA Services
Begbies Traynor – Preston
Centre for Assessment Ltd
Beyondly Global Limited
Centre for Assessment Ltd
Birmingham City University - Information Technology
Assessment Services Ltd
Birmingham City University - Information Technology (IT)
Assessment Services Ltd
Birmingham City University Library & Learning Resources
Assessment Services Ltd
Brentwood Borough Council - Customer Contact Service
Assessment Services Ltd
Bureau Veritas UK Ltd (Birmingham)
Centre for Assessment Ltd
CDER Group Ltd
Centre for Assessment Ltd
CTSI - Contact and Advice Centre Team
QIA Services
Canterbury Christ Church University - Library and Learning Resources
Centre for Assessment Ltd
Cantium Business Solutions Ltd
Assessment Services Ltd
Cardiff University - Library Services
QIA Services
Carlisle Brass
Assessment Services Ltd
Central Bedfordshire Council - Planning
Assessment Services Ltd
City Building (Glasgow) LLP and City Building (Contracts) LLP
QIA Services
City St George's University of London - Library Services
Centre for Assessment Ltd
City of Glasgow College
Centre for Assessment Ltd
City of Wolverhampton Council Catering, Cleaning Services and Facilities Management
Centre for Assessment Ltd
City of York Council - Customer Services
QIA Services
Clear Building Management Limited
Centre for Assessment Ltd
Clyde Valley Housing Association
Assessment Services Ltd
Colchester City Council - Customer Service Contact and Support Team
QIA Services
Companies House
QIA Services
Conwy County Borough Council Environment, Roads and Facilities
Assessment Services Ltd
Crimson - Skills & Solutions
Assessment Services Ltd
Crossreach – Threshold Glasgow – Housing Support & Day Opportunities
Centre for Assessment Ltd
Customer Service Centre, Driver and Vehicle Standards Agency
QIA Services
DVSA Vehicle Services
QIA Services
DWP - Debt Management
QIA Services
DWP - Independent Case Examiner
QIA Services
Defence Business Services
Assessment Services Ltd
Defence Infrastructure Organisation (DIO) - Scotland and Northern Ireland RD
Centre for Assessment Ltd
Devon Audit Partnership
QIA Services
Devon County FA
Centre for Assessment Ltd
Disclosure and Barring Service
Centre for Assessment Ltd
Domino’s Pizza UK and Ireland Ltd – Customer Care Team
Centre for Assessment Ltd
Doncaster Bus Station Limited
Centre for Assessment Ltd
Driver & Vehicle Licensing Agency (DVLA)
Assessment Services Ltd
East Riding of Yorkshire Council - Destinations
QIA Services
Education & Training Inspectorate
QIA Services
Eldon Housing Association Limited
Centre for Assessment Ltd
Equans - Customer Helpline Service
Centre for Assessment Ltd
Equans - HMCTS Full Contract
Assessment Services Ltd
Equilaw Ltd
Assessment Services Ltd
Fire & Acoustic Seals Ltd
Assessment Services Ltd
Foreign, Commonwealth & Development Office - Overseas Pensions Department
Assessment Services Ltd
Fortem Solutions Limited
Centre for Assessment Ltd
Fosters Solicitors LLP
Centre for Assessment Ltd
Fresenius Kabi and Calea UK - Customer and Patient Services
QIA Services
Glen Oaks Housing Association
QIA Services
Grampian Housing Association
Assessment Services Ltd
Gravesend Churches Housing Association
Centre for Assessment Ltd
Great Bear Distribution Ltd (Brackmills)
Centre for Assessment Ltd
HMRC Estates and Locations Programme
QIA Services
HSF Health Plan Limited UK & Ireland
Centre for Assessment Ltd
Hampshire County Council - Pensions Service
Assessment Services Ltd
Harrogate Neighbours Housing Association
Centre for Assessment Ltd
Health & Wellbeing Facilities, Sport & Active Communities, Countryside
QIA Services
Healthcare Partners Ltd
Assessment Services Ltd
Hertfordshire Police and Crime Commissioner - Compliant Resolution Team
Assessment Services Ltd
High Life Highland Libraries
Centre for Assessment Ltd
House of Lords - Library
Assessment Services Ltd
Housing Maintenance Solutions
Centre for Assessment Ltd
Inclusion Housing CIC
Centre for Assessment Ltd
Inspire: Culture, Learning and Libraries
Assessment Services Ltd
Intellectual Property Office
Centre for Assessment Ltd
Kent Libraries - Registration & Archives
QIA Services
Kier Infrastructure Ltd
Centre for Assessment Ltd
Knowes Housing Association
Centre for Assessment Ltd
LEAP Legal Software - Helpdesk
Centre for Assessment Ltd
Labour Relations Agency
QIA Services
Lancashire County Council - Registration Services
Centre for Assessment Ltd
Landlord Services, Northern Ireland Housing Executive
QIA Services
Learning Resource Network
Centre for Assessment Ltd
Leeds Teaching Hospitals NHS Trust - Procurement Department
Assessment Services Ltd
Leeds University Library
Assessment Services Ltd
Legal Aid Agency - Civil Legal Advice
Centre for Assessment Ltd
Lincolnshire Housing Partnership
Assessment Services Ltd
Liverpool John Moores University - Library Services
Centre for Assessment Ltd
London Aquatic Centre
Assessment Services Ltd
London Borough of Richmond Upon Thames and Wandsworth Borough Councils Better Service Partnership
Centre for Assessment Ltd
London South Bank University - Active
Assessment Services Ltd
London South Bank University: Library, Skills and Customer Services
Assessment Services Ltd
Longmores Solicitors
Centre for Assessment Ltd
Lothian Pension Fund
QIA Services
MHS Homes
Centre for Assessment Ltd
Manchester Metropolitan University - Estates, Facilities and Capital Development Team
Centre for Assessment Ltd
Manningham Housing Association
Centre for Assessment Ltd
Mears Housing Maintenance
Assessment Services Ltd
Mears Housing Management - AAAC (Yorkshire & Humber, North East, Scotland and Northern Ireland)
Assessment Services Ltd
Mears Housing Management Community Access Services (Yorkshire and Humberside, North West and North East Tier 3)
Assessment Services Ltd
Medical Defence Union, The Membership Department
QIA Services
Middlesbrough Council Residents and Business Support – Revenues and Benefits
Centre for Assessment Ltd
Midland Heart
QIA Services
Mllmead Optical Group
Centre for Assessment Ltd
Moet Hennessy UK Limited
Centre for Assessment Ltd
NG Homes
Centre for Assessment Ltd
NHS Payroll Services
Centre for Assessment Ltd
NHS Wales Shared Services Partnership (Corporate)
Assessment Services Ltd
NWUPC Limited
Centre for Assessment Ltd
NatWest Workplace Service Centre
Assessment Services Ltd
National Grid Electricity Distribution
QIA Services
Newcastle City Council - Community Hubs & Libraries, City Operations, Neighbourhoods and Regulatory Services
Centre for Assessment Ltd
Newcastle University Library Services
Assessment Services Ltd
Newton Property Management
Centre for Assessment Ltd
Next Generation Travel
Centre for Assessment Ltd
North Lanarkshire Council - Building Standards
Centre for Assessment Ltd
North Wales Housing Association
Assessment Services Ltd
North West Leicestershire District Council - Customer Services
Assessment Services Ltd
Northumbria University - Sport Central
Centre for Assessment Ltd
Northumbria University – Student, Library and Academic Services
Assessment Services Ltd
Nottingham City Council - Libraries
Assessment Services Ltd
Nottingham Trent University - Print Services
Assessment Services Ltd
Nuneaton and Bedworth Borough Council - Customer Services Team
Assessment Services Ltd
OCN Northern Ireland
Centre for Assessment Ltd
Oadby & Wigston Borough Council
Assessment Services Ltd
Oakfield High School and College
Centre for Assessment Ltd
Office Space in Town Ltd
Centre for Assessment Ltd
Office of the Police, Fire and Crime Commissioner for Northamptonshire – Customer Services Department
Assessment Services Ltd
Oldham College - HR Department
Centre for Assessment Ltd
Oxford City Council
Assessment Services Ltd
Oxford Medical Training Ltd
Assessment Services Ltd
PSI International (UK) Ltd
Assessment Services Ltd
Parkhead Housing Association Ltd
Assessment Services Ltd
Partick Housing Association
Centre for Assessment Ltd
Paystream Accounting Services
Centre for Assessment Ltd
Pendleton Together - Together Housing Group
QIA Services
Personal Homecare Pharmacy Ltd
Assessment Services Ltd
Podiatry Services, Sheffield Teaching Hospitals
QIA Services
Print Image Network Ltd
Centre for Assessment Ltd
Progress Housing Group
Centre for Assessment Ltd
Queen Mary University of London Library Services
Centre for Assessment Ltd
Queens University Belfast - Library Services
QIA Services
Radius Housing Association
QIA Services
Rapid Electronics Ltd
Assessment Services Ltd
Reading Borough Council: Customer Fulfilment Team
Centre for Assessment Ltd
Reed In Partnership - Skills
Assessment Services Ltd
Registers of Scotland
QIA Services
Release Potential Ltd
Centre for Assessment Ltd
Royal Borough of Greenwich - Greenwich Local Labour and Business (GLLaB)
Centre for Assessment Ltd
Saba UK
Assessment Services Ltd
Sandwell MBC - Urban Design & Building Services
Centre for Assessment Ltd
Sapphire Independent Housing Ltd
Centre for Assessment Ltd
Scottish Borders Housing Association
Assessment Services Ltd
Scottish Courts and Tribunals Service
Assessment Services Ltd
Security Industry Authority (SIA)
Centre for Assessment Ltd
Sefton MBC - Customer Services & Transactional and Financial Services
QIA Services
Sefton@Work (Sefton MBC)
QIA Services
Serco Environmental Services West Midlands
Centre for Assessment Ltd
Serco Ltd - Customer Services
Centre for Assessment Ltd
Serco, Partnership - Hertfordshire County Council, Customer Service Centre
QIA Services
Shared Services Connected Ltd – Contact Centre Services
Centre for Assessment Ltd
Sheffield City Council - Transport Services
Centre for Assessment Ltd
Shire Housing Association Ltd
Centre for Assessment Ltd
South Derbyshire District Council
Assessment Services Ltd
South Yorkshire Pensions Authority - Pensions Administration
Centre for Assessment Ltd
South and City College Birmingham
Assessment Services Ltd
Southway Housing Trust
Centre for Assessment Ltd
St Leger Homes, Doncaster
QIA Services
Staffordshire County Football Association
Centre for Assessment Ltd
Stanley Tee LLP
Centre for Assessment Ltd
Stockport Homes
Centre for Assessment Ltd
Sunderland City Council Development Management Service
Centre for Assessment Ltd
Support 2 Independence
Centre for Assessment Ltd
Supporting Communities
QIA Services
Swishfund UK Ltd
Centre for Assessment Ltd
TDS Group
Assessment Services Ltd
THG Orbit (THG Customer Service)
Centre for Assessment Ltd
TUCO Limited
Centre for Assessment Ltd
Tees Active Limited
Centre for Assessment Ltd
The British Library – Customer Services, Document Delivery and Digitisation Services North
Centre for Assessment Ltd
The Insolvency Service
QIA Services
The Language Shop Ltd
QIA Services
The Market Place Theatre & Arts Centre
QIA Services
The National Archives
Centre for Assessment Ltd
The Resolution Team, Office of the Police and Crime Commissioner for Cleveland
Centre for Assessment Ltd
The Royal Marsden NHS Foundation Trust
QIA Services
The University of Manchester - Centre for Pharmacy Postgraduate Education
Centre for Assessment Ltd
The Window Company (Contracts) Ltd
Assessment Services Ltd
Thirteen Group
QIA Services
Tillo
Centre for Assessment Ltd
Torus Group - Torus Developments
Centre for Assessment Ltd
Torus Group - Torus Foundation
Centre for Assessment Ltd
Torus Group - Torus Landlord incorporating Housing, Landlord, Assets, OD, Corporate Services
Centre for Assessment Ltd
Triangle Housing Association
QIA Services
UK Visas & Immigration
Centre for Assessment Ltd
Unity Business Services
QIA Services
Unity Business Services Finance and Procurement Operations
QIA Services
Universities Superannuation Scheme Ltd
Centre for Assessment Ltd
University College London - Student Enquiries Centre
Centre for Assessment Ltd
University College London – Library, Culture, Collections & Open Science
Centre for Assessment Ltd
University of Bradford - JB Priestley Library
Centre for Assessment Ltd
University of East London - Library
Assessment Services Ltd
University of East London - Registry Schools Service
Assessment Services Ltd
University of East London - Residential Life Team
Assessment Services Ltd
University of East London - Student Hub
Assessment Services Ltd
University of Edinburgh - Centre for Research Collections
QIA Services
University of Hertfordshire - Student Enquiries and Enrolment Team
Assessment Services Ltd
University of Hull - The Library
QIA Services
University of Leeds Lifelong Learning Centre
Centre for Assessment Ltd
University of Southampton - Campus Operations
Assessment Services Ltd
University of Southampton - Student Experience Directorate: Library & learning Services; Residences, Sport & Community Services; Student Experience & Engagement
Assessment Services Ltd
University of Stirling - Information Services
QIA Services
University of Strathclyde - Library and Information Resources
Centre for Assessment Ltd
University of Wales Trinity Saint David
Centre for Assessment Ltd
University of Warwick - Library and Archives
Assessment Services Ltd
University of West London - Library Services
Assessment Services Ltd
University of West London – Library Services
Centre for Assessment Ltd
University of Worcester - Customer Service Desk
Assessment Services Ltd
University of the Arts London - Library Services
Assessment Services Ltd
Wessex Water Services
Centre for Assessment Ltd
West Lothian Council
QIA Services
West Midlands Pension Fund - Pension Services
Centre for Assessment Ltd
West Yorkshire Fire and Rescue Service
QIA Services
Wheatley Group
QIA Services
Wiltshire Pensions Fund
Assessment Services Ltd
Woven Housing Association
QIA Services
Wychavon District Council
Assessment Services Ltd
YMCA Wirral
Centre for Assessment Ltd